Aftermarket Team Leader

Location: Melbourne, Australia

Department: Aftersales and Service


About the Company: 

ANCA Motion control systems have been used in a variety of applications for over 40 years, with a separate business established in 2007. Since then, we have rapidly grown to become recognised as the market leader in our field. At ANCA Motion we keep up with the latest technology that enables our customers to have a competitive advantage on a global scale. You will find our control systems in applications such as tool grinding, profile cutting and cylindrical grinding, and as specialists in motion control we also apply our expertise to the Automation market. 

Our engineering head office is based in Melbourne Australia, and we have a global presence in more than forty countries around the world, with ANCA Motion solutions in every major continent.

 

About the Role:

We are currently seeking an Aftermarket Team Leader to join our team located in our Bayswater Head Office.  Reporting to the Customer Operations Manager, you will manage the Aftermarket team to ensure customer field issues are resolved efficiently to the customer’s satisfaction.

 

Key Responsibilities:

  • Lead the Global Aftermarket team to meet customer expectations and company objectives.
  • Coordinate aftermarket processes and procedures to ensure quality service offering.
  • Maintain aftermarket information within the Service Database to produce required reports and quotations.
  • Troubleshoot customer technical issues within the field.
  • Manage the triage, diagnoses, and repair of components within multiple locations.
  • Manage test tools required in triaging, diagnosing, and repairing of products.
  • Work alongside the engineering development team to solve complex issues.
  • Manage service inventory, spare parts, safety stock and customer warranty claims.
  • Work with the engineering team during the early product development stage to improve product quality and serviceability.
  • Assist in developing the overall Aftermarket company objectives and global customer message.

 

Required Skills & Knowledge:

  • Minimum of 5 years' experience in a similar field.  Previous Electronics/Automation background is advantageous.
  • Mandarin speaking, reading, and writing is highly regarded.
  • Strong focus on customer service and support.
  • Excellent customer facing skills and ability to develop ongoing relationships with customers.
  • Excellent verbal and written communication skills.
  • Demonstrated PC Skills (excel, word, and PowerPoint).
  • Ability to meet deadlines, plan and organise work priorities.
  • Overseas and interstate travel may be required.

 

Benefits:

  • Flexible working arrangements.
  • Career development opportunities available.
  • Opportunity to work across many varied projects.
  • Subsidised local gym memberships.
  • Employee Assistance Program – for employees and immediate family.
  • Employee bonus schemes.

 

Why ANCA Motion?

At ANCA Motion, we strive to foster an environment that encourages creativity, innovation, and teamwork. We do more than just make machine tools; we are constantly pushing the boundaries of what is possible and provide our team the freedom to do this, whilst having a lot of fun along the way. 

We welcome people from different backgrounds, cultures, and ways of thinking. We value people with a taste for problem-solving, an entrepreneurial mindset and a collaborative approach. Whilst our work has its challenges, we are a supportive team that helps develop our people to create the next generation of technology. 

It is our values and our people that set us apart and shape our reputation as one of the world leaders in our field.

 

 

 

If you’re ready to be challenged to be the best you can be – ANCA Motion is the place for you.  Click ‘Apply’.